It seems that First Great Western are very proud of their website:
The First Great Western website… has won a prestigious Award from Revolution magazine, in its Travel and Leisure category…. Says Tim Hayne: “We are delighted that www.firstgreatwestern.co.uk is achieving the recognition and acclaim it deserves, through independent assessment, as well as through the popularity with our customers.”
What is the source of the popularity of FGW’s website?
Most of the visitors to the website are seeking information about train times, want to buy tickets or check latest travel news.
(My emphasis.) Yes, people are visiting the website to find out just how late the trains are running. If only FGW were winning awards for their train service too, rather than apologising for it.