A star lesson

Given how bad a mess the council has been making of the the changes to its waste and recycling service, it is, perhaps, not surprising that they have received a one star rating for them in an Audit Commission report on Swindon’s waste management services. The report notes the dissatisfaction of residents.

The waste collection service is variable with different parts of the Borough receiving different services and there are low levels of residents’ satisfaction with recycling and waste collection.

Just how low is only apparent from page 16 of the full report.

Satisfaction with both the waste collection and waste disposal service in 2005/06 was poor and in the worst 25 per cent of national performance with 74 per cent of residents’ satisfied with the waste collection service and 72 per cent of residents’ satisfied with the waste disposal service.

That’s over a quarter of the population dissatisfied with a service that most people ordinarily take for granted. The Commission also confirms my own experience.

The free garden waste collections service is also variable with some residents not having received a regular or reliable service.

The commission recommends that the council sets targets for improving residents’ level of satisfaction with the service. The council’s response, from our old friend, Mr Wren? Complacent.

I am delighted that the Audit Commission has recognised the council’s commitment and enthusiasm to continue to improve our waste services and increase the level of recycling and composting that our residents help us to achieve. If they were to come back this time next year, I think they would be totally impressed.

Perhaps they should first try to impress their local residents.

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